FAQs
How do I...
How do I log on when I'm on campus?
If the Screen
Saver is showing on the monitor, move the
mouse to turn it off.
If you do not
see a Log On Window, press the Ctrl-Alt-Del
key. This should bring up a Log On Window
similar to the one shown below:
Tip: Some people that are new to computers
are a little confused about the
Ctrl-Alt-Del key. Contrary to what it
actually says, it is NOT one key with
"Ctrl-Alt-Del" written on it. It is
actually three different keys, all
pressed at the same time. The easiest
way to do this is to press and hold down
the CTRL key, press and hold down the
ALT key, and press the DEL (or Delete)
key. Once the DEL key is hit, the Log On
window will appear and you can let go of
all the keys.
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How do I log on
when I'm off campus?
Please consult the
instructions provided in the
VPN pdf.
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How do I check my email?
While on or
off campus, it is recommended that you access your Sullivan
University System Email using Outlook Web Access (OWA). OWA is a
web-based email system. Once you are logged into a computer on
campus or connected to the internet off campus, you can connect
to OWA by opening Internet Explorer (or another web browser) and
in the “address” bar type the address below that pertains to
your school:
When this page loads, your username and
password to log into the email system is the same as
logging into any computer on campus.
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How do I get help?
The
Sullivan University Help Desk is open from 7am to 10pm
Monday through Friday and 8am to 12pm Saturdays.
Please be
prepared with your name and the nature of your problem
when calling.
Support
documentation is also available in the library.
From On
Campus
You can
dial extension 410 in a classroom to reach the Help
Desk.
From
Off Campus
While off
campus dial 456-0004 area code 502 to reach the Help
Desk directly.
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How do I save/access files?
To access your locker or home directory while on campus
you must first be logged in. In the lower left hand side
click the Start button. Then double click “My Computer”.
Once in “My Computer” find and double click the “H:”
drive. Inside the “H:” drive, find and double click the
folder associated with your username. These steps are
the same for all Staff, Faculty, and Student users. back to top
How do I save/access files when I'm off campus?
Please consult the
instructions provided in the
VPN pdf.
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How can I choose a good password?
As with any type of secure environment, you are the main factor in determining the effectiveness of the security. Creating a strong password is one way to do your part to help protect you and your information.
"Strong" passwords are basically ones that
are harder to guess than "weak" passwords.
Strong password
need to meet the following criteria:
- Is not based on the user’s account name.
- Contains at least eight characters.
-
Contains characters from three of the
following four categories:
- Uppercase alphabet characters (A–Z)
- Lowercase alphabet characters (a–z)
- Arabic numerals (0–9)
- Nonalphanumeric characters (for example, !$#,%)
There is a web site (
http://www.microsoft.com/protect/yourself/password/checker.mspx)
you can visit that will rate the strength of
your
password.
In addition to being strong, a password must be easy for you to remember but
hard for others to guess. This means that your password must be based on a word
or letter combination that has meaning for you, but not to anyone else.
Therefore, your password should not be based on your login, your name, birthday,
etc., words found in the dictionary, profanity or any series of repeating
letters or numbers such as 12345 or asdfg.
One good way to create a strong password is to take a phrase you will remember
and create a password based on it.
For example,
"I love Sullivan University with all my heart." -
Take the first letter of each word and you get, ILSUWAMH (a weak password)
-
Now change the case of some of the letters, IlSuwAmH (a medium password)
-
Next substitute some numbers and nonalphanumeric characters,
1l$UW@MH (a strong password)
Currently your password must be at least 8
characters. Each password expires in 42 days and you can reuse passwords every
sixth time you change passwords. You will receive a notice 14 days before informing you of
the need
to change your password.
How can I access Outlook over the phone?
Would you be in favor of increasing the length of
your password to a minimum of 16 characters if you only had to change it three
times a year?
 
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