FAQs
How do I...
How do I log
on when I'm on campus?
If the
Screen Saver is showing on the
monitor, move the mouse to turn
it off.
If you do not
see a Log On Window, press the
Ctrl-Alt-Del key. This should
bring up a Log On Window similar to the
one shown below:
Tip:
Some people that are new to
computers are a little confused
about the Ctrl-Alt-Del key. Contrary
to what it actually says, it is NOT
one key with "Ctrl-Alt-Del" written
on it. It is actually three
different keys, all pressed at the
same time. The easiest way to
do this is to press and hold down
the CTRL key, press and hold down
the ALT key, and press the DEL (or
Delete) key. Once the DEL key is
hit, the Log On window will appear
and you can let go of all the keys.
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How do I log on
when I'm off campus?
Please consult the
instructions provided in the
VPN pdf.
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How do I check my
email?
Go to the faculty
portal for your school and use the e-mail link
located there.
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How
do I get help?
The Sullivan University Help Desk is open from 7am to 9pm
Monday through Friday and 8am to 12pm Saturdays.
Please be prepared with your name and the nature of your problem when calling.
Support documentation is also available in the library.
From On Campus
You can dial extension 8800 in a classroom to reach the Help Desk directory.
From Off Campus
When off campus dial (502)413-8800 or 1-866-755-7807 to reach the Help Desk
directory.
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How do I save/access files?
To access your locker or home directory while on campus you
must first be logged in. In the lower left hand side click
the Start button. Then double click “My Computer”. Once in
“My Computer” find and double click the “H:” drive. Inside
the “H:” drive, find and double click the folder associated
with your username. These steps are the same for all
Staff, Faculty, and Student users.
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How do I save/access
files when I'm off campus?
Please consult the
instructions provided in the
VPN pdf.
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How can I choose a good password?
As with any type of secure environment, you are the main factor in determining the effectiveness of the security. Creating a strong password is one way to do your part to help protect you and your information.
"Strong" passwords are basically ones that
are harder to guess than "weak" passwords.
Strong password
need to meet the following criteria:
- Is not based on the user’s account name.
- Contains at least eight characters.
-
Contains characters from three of the
following four categories:
- Uppercase alphabet characters (A–Z)
- Lowercase alphabet characters (a–z)
- Arabic numerals (0–9)
- Nonalphanumeric characters (for example, !$#,%)
There is a web site (
http://www.microsoft.com/protect/yourself/password/checker.mspx)
you can visit that will rate the strength of
your
password.
In addition to being strong, a password must be easy for you to remember but
hard for others to guess. This means that your password must be based on a word
or letter combination that has meaning for you, but not to anyone else.
Therefore, your password should not be based on your login, your name, birthday,
etc., words found in the dictionary, profanity or any series of repeating
letters or numbers such as 12345 or asdfg.
One good way to create a strong password is to take a phrase you will remember
and create a password based on it.
For example,
"I love Sullivan University with all my heart." -
Take the first letter of each word and you get, ILSUWAMH (a weak password)
-
Now change the case of some of the letters, IlSuwAmH (a medium password)
-
Next substitute some numbers and nonalphanumeric characters,
1l$UW@MH (a strong password)
Currently your password must be at least 8
characters. Each password expires in 42 days and you can reuse passwords every
sixth time you change passwords. You will receive a notice 14 days before informing you of
the need
to change your password.
How can I access Outlook over the phone?
Would you be in favor of increasing the length of
your password to a minimum of 16 characters if you only had to change it three
times a year?
 
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